1. Description of Services
CentralVacServices.ca ("the Service Provider") agrees to enter the Customer's premises to perform central vacuum maintenance tasks. These may include:
- Inspecting the central vacuum unit
- Removing and disposing of a full dust bucket and/or used vacuum bag
- Installing a new replacement bag or canister liner
- Checking for visible blockages, improper installation, or unusual wear (non-diagnostic visual check only)
This agreement covers basic replacement services only and does not include repairs, electrical work, or any component replacements other than the bag/liner unless specified.
2. Customer Responsibilities
The Customer agrees to:
- Provide safe and unobstructed access to the central vacuum unit, including clearing objects, furniture, or stored items blocking the unit.
- Disclose any hazards such as damaged flooring, sharp objects, unstable shelving, or moisture around the vacuum system.
- Ensure pets are secured (leashed, crated, or placed in a separate room) for the duration of the visit to avoid escapes, injuries, or interference with service.
- Ensure an adult (18+) is present to grant entry and authorize service, unless prior written permission is given for unattended access.
- Advise the Service Provider of any allergies, sensitivities, or special concerns related to dust handling.
3. Limitations of Liability
The Customer understands and agrees that:
- Central vacuum bag removal may release small amounts of dust or debris; the Service Provider will take reasonable precautions but cannot guarantee a dust-free process.
- The Service Provider is not responsible for pre-existing damage to the vacuum unit, mounting hardware, or home environment that becomes apparent during service.
- The Service Provider is not liable for damage resulting from improper installation, modifications, or lack of maintenance performed by previous owners or contractors.
- The Service Provider is not liable for pet escape, injury, or property damage caused by unsecured pets, as securing animals is the Customer's responsibility.
- The Service Provider is not responsible for issues outside the scope of the bag replacement, including electrical faults, motor failure, clogged pipes, or system malfunction unrelated to the bag.
4. Health & Safety Considerations
- Staff may decline or postpone service if the area is unsafe (e.g., aggressive pets, hazardous environment, suspected mold, strong odours, or infestations).
- Staff may wear PPE such as gloves or masks during dust removal.
- The Customer agrees to notify the Service Provider if anyone in the home has respiratory issues or requires extra caution, so appropriate steps can be taken.
5. Fees & Payment
- Standard service fee: $49.99 (Unless otherwise discounted)
- Replacement bag cost: $5 per unit (Unless otherwise discounted)
- Additional charges apply for extra cleaning, excessive debris, or travel outside standard service areas.
- Payment is due immediately upon completion unless otherwise arranged in writing.
6. Cancellation & Rescheduling
- Customer may reschedule or cancel at least 24 hours in advance without penalty.
- Same-day cancellations or inability to access the property may incur a $20 no-show fee.
7. Consent for Entry
By signing this agreement, the Customer authorizes the Service Provider to enter the premises at the scheduled time for the purpose of performing the central vacuum service.
8. Warranty
The Service Provider warrants that services will be performed professionally and with reasonable care. No guarantee is offered regarding the performance or lifespan of the Customer's existing central vacuum system.
9. Privacy
The Service Provider will not record or photograph the Customer's home except as required to document work issues or hazards, and only with consent.
